// call forwarding · Metro by T-Mobile

Forward missed Metro calls to an AI receptionist

Metro runs on T-Mobile's network, so the same conditional forwarding codes apply: your phone rings first, and missed calls roll to your AI receptionist instead of voicemail. Metro is prepaid, which adds one catch worth knowing before you dial anything.

dial this exactlythen press call

**61*<number>#

Missed calls only (recommended). Your phone rings first. Use the 10-digit number, no leading 1. Replace <number>with your AI receptionist's 10-digit number.

Every call, phone never rings**21*<number>#

Check what is active*#61#

Set it up

1Turn Wi-Fi Calling off for a minute. It can block the code from registering.
2Open the keypad and dial **61* followed by the 10-digit forwarding number, then #, then press call.
3Look for "Setting activated" on screen. If it errors, see the prepaid catch below.
4Call your number from another phone and let it ring out. The AI should answer after several rings.

The quirks nobody tells you

We run these setups on live business lines. These are the failure modes we actually hit.

The prepaid catch

Some Metro plans ship with conditional forwarding disabled. If the code errors out, call 611 and ask them to enable conditional call forwarding on your line. It is a switch on their side, sometimes about $1 a month, and they can flip it while you are on the phone.

Declined calls still go to voicemail

Swiping a call away routes it down the busy path, which T-Mobile's network will not forward. Only calls you let ring out reach the AI. This is a network limitation, not a setup mistake.

Use exactly 10 digits

Dial the forwarding number without a leading 1 and without dashes. The combined **004* code fails on this network; use **61* by itself.

Turning it off

Turn off missed-call forwarding##61#

Turn off all forwarding##004#

Takes effect immediately. Knowing the off switch is five seconds away makes the on switch easier to try.

the other half of the setup

A forwarding code needs something worth forwarding to

Corex's AI receptionist answers the Metro calls you miss, around the clock. It answers questions about your business, books the job, takes the message, and puts urgent callers through to you. Live in minutes with a local number, from $149 a month.

Hear it answer a live call See how it works

Common questions

Will call forwarding work on my Metro prepaid plan?

Usually yes, but some plans need conditional forwarding enabled by support first. Dial 611 and ask. Expect the possibility of about $1 a month.

What happens when I decline a call?

It goes to your regular voicemail, not the forwarding number. T-Mobile's network does not support forwarding declined calls, so let calls ring out instead.